A coverage gap does not by itself establish that an agent or broker departed from industry standards. The essential questions usually concern the insured’s request, the exposure information available, the producer’s response, the market, and the documentation.
Questions the analysis may address
- What coverage or limit did the insured request?
- What information did the producer obtain and provide to underwriters?
- What options were available in the relevant market?
- What did the proposal, binder, and issued policy communicate?
- Were material limitations or changes adequately documented?
- Did renewal handling follow appropriate agency procedures?
Experience across the insurance transaction
Michael Gay brings experience in underwriting, brokerage, agency management, program administration, risk management, and insurance education. That perspective helps distinguish hindsight from the information and practices that existed when coverage was placed.
Balanced evaluation: The analysis considers both the producer’s professional practices and the insured’s role in providing information, reviewing proposals, and communicating coverage needs.